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Our Service Policy Our company "IDLID Services" is committed to send customer's order within 1 bussiness day upon receipt of the customer's application with all support files and payment. Customer's order will be completed according to the fulfilled application and shipped by the postal service specified and paid for in the order. Our company to reserves the right to send your order the best mail service in the existing circumstances. The status of the shipment can be checked in real-time on our website in the "STATUS" section. Also all the status changes will duplicated to the customer's email. Once the order is shipped the same business day (estern standard time) the confirmation along with the tracking number will be sent to a customer's email at the end of the day. Having a tracking number of the shippment let the customer to check the delivery process on the postal carrier website himself. In case of the missing shippment confirmed by the post office replacement will be sent free of charge. In case if the letter was not claimed or delivery address error, the mail will be returned to our company. Then we will make 3 attempts to contact the customer via phone and/or email to get the correct address. After the address correction the mail will be resend free of charge via regular non-trackable mail. For all other types of reshipping (registered or express delivery) payment is required. Any additional questions can be asked by sending form online in "CONTACT US" section. We guarantee a response to E-mail during the 1 business the day. The contents of the "FAQ" section is also a part of the Customer Service Agreement. |
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